This Privacy Policy describes how NextNova Digital (“NextNova,” “we,” “us,” or “our”) handles information when you visit nextnovadigital.com, contact us, or request printer, driver, Windows, Microsoft 365, or antivirus guidance. It covers information collected through this Website and our related communications. A separate privacy notice may apply to a particular service if we provide one.
1. Who is responsible for information
NextNova Digital is the name used for this Website and support service. For privacy questions or requests, contact info@nextnovadigital.com or call +1-888-734-2713.
2. Information we collect
The information we collect depends on how you contact us and which services are active. It may include:
- Contact details: name, email address, telephone number, and any preferred way or time to reach you.
- Request details: the service selected, printer/computer/software model, operating-system information, error descriptions, and details you include in a message, email, or phone call.
- Service and transaction records: communications, appointment or support history, quotes, invoices, and payment status. If a payment provider is used, payment-card information is handled through that provider's process, not requested in an ordinary support message.
- Technical and usage data: IP address, browser/device type, pages opened, referring page, timestamps, and security or diagnostic logs that may be created by the Website or its hosting systems.
- Support-session information: information you choose to show during a support session. If remote access is offered, it requires your permission. We do not need your account password or one-time security code.
Please send only information needed to explain your issue. Do not submit passwords, one-time passcodes, government ID numbers, full payment-card data, or other sensitive information through a standard contact form or email.
3. How information reaches us
We may receive information directly from you through a connected contact form, by phone, by email, or during a support interaction. We may also receive basic technical information automatically from your browser or hosting systems. A service or payment provider may send us limited transaction or delivery information needed to provide a requested service. The contact page may display a form; whether it transmits information depends on the form's current configuration.
4. How we use information
- To answer questions, contact you, understand a printer or software issue, and provide the guidance or service you request.
- To prepare a quote, arrange a support session, deliver agreed services, and manage customer communications.
- To process or record payments, manage refunds or billing questions, and maintain business and tax records, if those activities apply.
- To keep the Website operating, investigate errors, prevent fraud or misuse, and protect systems, users, and staff.
- To send service-related, security, or administrative messages about your request or purchase.
- To send marketing messages only where allowed and, where required, with your consent. You can stop promotional email using its unsubscribe option or by contacting us.
- To comply with applicable law, respond to valid legal requests, and establish, exercise, or defend legal claims.
5. Legal grounds and applicable laws
Where a privacy law requires us to identify a legal basis, we rely on the basis relevant to the activity, which may include your request or a service agreement, our legitimate interests in operating and securing the Website and responding to inquiries, your consent for optional marketing or non-essential tracking where required, or compliance with a legal obligation. You may withdraw consent for future processing where consent is the basis, without affecting processing that already occurred lawfully.
6. How we share information
We do not sell personal information for money. We may share limited information with service providers when needed to operate the Website or respond to you. These providers may include website hosting and security providers, email and phone services, payment processors, customer-support or remote-support tools, and analytics providers if enabled. They are permitted to use information to provide their services to us and must protect it as required by applicable arrangements.
We may also share information with professional advisers, with authorities when required by law, to protect rights or safety, or in connection with a merger, restructuring, or sale of a business. We do not authorize service providers to use your information for their own unrelated marketing.
7. Advertising, analytics, and U.S. state privacy choices
Some U.S. state privacy laws use “sale” or “sharing” to include certain disclosures for targeted advertising even when no money is paid. We do not knowingly sell personal information for monetary consideration. The legal treatment of analytics or advertising tools depends on which tools are active and how they are configured. If we use a tool that triggers a right to opt out, we will provide the required opt-out method and honor applicable preference signals.
Depending on your state and whether the law applies to our business, you may be able to request access to, correction of, or deletion of personal information; obtain a copy; opt out of targeted advertising, sale, or sharing; limit certain uses of sensitive information; or appeal a denied request. You may also have the right not to be unlawfully discriminated against for exercising a privacy right. To make a request, email info@nextnovadigital.com. We may verify your identity and, where permitted, ask an authorized agent to provide proof of authority. We will respond within the time required by the law that applies to your request.
8. Cookies and similar technologies
Cookies or similar technologies may be used for essential Website functions, security, remembering preferences, and—if configured—analytics or advertising. You can manage or block cookies through your browser, although some Website functions may not work correctly if essential cookies are blocked. Where applicable law requires prior consent for non-essential cookies, we will request it before setting them. The cookies and similar technologies in use depend on the Website’s current settings and your browser choices.
9. Data retention
We keep information only for as long as reasonably needed for the purposes described in this Policy, including responding to inquiries, providing services, maintaining required business records, resolving disputes, and protecting our rights. The period depends on the type of record, whether a service was purchased, legal retention requirements, and whether a claim or investigation is pending. When information is no longer needed, we delete, anonymize, or securely dispose of it where reasonably practicable.
10. International processing
The Website serves visitors in the United States and other locations. Information may be accessed or processed in India and in other countries where our hosting, communications, or service providers operate. Those countries may have different privacy rules. We use safeguards required by applicable law for an international transfer.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No website, email, phone call, or storage system can be guaranteed completely secure. For your protection, avoid sending sensitive credentials or financial details through ordinary email or contact forms.
12. Children
This Website and support service are intended for adults and businesses, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us so we can review the matter and delete the information where appropriate.
13. Your requests and our response
To submit a privacy request, email info@nextnovadigital.com with “Privacy Request” in the subject line and describe what you are asking us to do. Do not email identity documents or passwords unless we specifically request a safe verification method. We may need to confirm your identity before fulfilling a request. Some information may be retained where the law allows or requires it, such as records needed for a transaction, security, or legal claim.
14. Links to other websites
Our Website may link to a manufacturer, software vendor, payment provider, or other third-party website. This Policy does not apply to those websites. Review their privacy notices before sharing information with them.
15. Changes to this Policy
We may revise this Policy when our services, Website, tools, or legal obligations change. We will post the revised version here and update the date at the top. If a material change affects how information is used, we will provide notice where required by law.
16. Contact information
For privacy questions or requests, contact us using the details below.